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Conveyor Operations Division Job Opportunities – Portland, TN

Available Positions: | Customer Service Representative | 

customer service representative

 The TSUBAKI name is synonymous with excellence in quality, dependability and customer service.  U.S. Tsubaki Holdings, with over 25 years in North America supplying complete paint shop conveyor systems as well as process solutions equipment has an immediate opening for a Customer Service Representative in Portland, Tennessee.

The customer service representative will support the sales department with the handling of customer inquiries, processing RFQs/RFPs, submitting quotes, issuing job sheets, invoicing, and administrative duties.

Essential Job Functions:

  • Responsible for managing customer accounts with objectives to increase customer satisfaction, gross margin and sales. 
  • Handles customer requests including quotes, orders, follow-up and delivery information. 
  • Communicates customer requirements to Engineering and Manufacturing. 
  • Works well in a team environment to solve customer issues. 
  • Has a strong customer focus, able to listen carefully and identify customer requirements and negotiate mutually beneficial solutions. 
  • Communicates issues and problems with management in a timely manner. 
  • Understands the importance of getting details correct. 
  • Works well in a team environment to solve customer issues. 
  • Maintains detailed documentation to support decision making and ensure continuity of service.
  • Other tasks, functions, and projects as assigned.

Requirements:

  • Associate's degree or higher preferred. 
  • Minimum 3 to 5 years of experience in industrial sales preferred.  
  • Computer skills including working knowledge of Microsoft Office programs.
  • Must have strong writing and communicative skills. 
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals. 
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 
  • Ability to work with internal and external management. 
  • Ability to be assertive in customer, vendor and subcontractor negotiations to accomplish company goals and objectives.
  • Possess excellent planning and organizational skills and a keen attention to detail.

Tsubaki offers competitive salary commensurate with experience and excellent benefits. Please email your resume to Tsubaki at careers@ustsubaki.com and reference job title in subject line. 

 


Tsubaki is an EEO Employer of Women/Minorities/Veterans/Individuals with Disabilities

Tsubaki offers competitive salary commensurate with experience and excellent benefits, including health benefits effective on date of hire, 401(k) match and profit sharing.


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