Service that Extends Far Beyond the Sale

Tsubaki’s commitment to the customer goes well beyond the product itself. Leveraging a direct technical field presence, Tsubaki proactively ensures our customers the most reliable and predictable performance lifecycles in the industry.

When specified, installed, and maintained properly, our solutions — from chain and sprockets to cable carriers, couplings, and power transmission components — are designed to deliver maximum productivity, uptime, and long-term reliability.

At Tsubaki, our team of engineers and technical field experts work alongside you to ensure every product in our portfolio performs at its best. Tsubaki is more than a manufacturer — we’re a problem-solving partner. We work alongside our customers to understand their unique challenges and deliver solutions that improve performance, reduce downtime, and create lasting value.

That’s the Tsubaki Difference.

Prior to implementing Tsubaki’s sealed-joint solution, we were replacing the chain in our large boiler-feed drag conveyors annually. The chains from Tsubaki have now completed their 4th season and are still going strong. To date, we estimate an approximate savings of $350,000. Tsubaki’s progressive thinking and thorough understanding of material handling and power transmission systems benefited our operations significantly.

— Bret N. Mill Operations Manager, Food Production

ProService® Support

ProService is a unique portfolio of lifecycle consultative services performed directly by Tsubaki’s own engineers. It’s an investment that proactively enhances your operations and establishes the technical basis necessary to achieve maximum value and reliability from your Tsubaki products and systems.

  • Proactive partnership with the world’s premier motion control solutions provider
  • Reliable and predictable performance for all your Tsubaki products
  • Employee development and training programs
  • Improved operational reliability
  • Lower cost of ownership

 

Support for a Wide-Range of Tsubaki Products

  • Roller & Eng. Class Chains

    Roller & Engineering Class Chains

    Comprehensive maintenance and optimization programs designed to maximize product life, reduce downtime, and enhance performance across all operational environments.

    Services:
    • Dynamic chain performance tracking with life estimation and cost savings reporting
    • Installation services to maximize chain performance
    • Scheduled preventative maintenance programs
    • Training on proper handling, install, and maintenance
    • Detailed wear analysis of chain components with upgrade/enhancement recommendations
    Roller-Chain-ProService
  • Sprockets

    Sprockets

    Comprehensive maintenance and optimization programs designed to maximize product life, reduce downtime, and enhance performance across all operational environments.

    Services:
    • Detailed wear analysis of sprockets
    • Document wear patterns to identify causes of misalignment or improper installation
    • Scheduling of proper replacement and maintenance
    • Training on inspection, alignment, and proper install
    • Smart Tooth® and Dura Drum® installs, wear detection, and reordering
    Sprockets-ProService
  • Backstops & Clutches

    Power Transmission & Couplings

    Comprehensive maintenance and optimization programs designed to maximize product life, reduce downtime, and enhance performance across all operational environments.

    Services:
    • Thermal imaging reports for backstops and clutches
    • On-site load monitoring for overload protection devices
    • Application-specific training for maintenance teams
    • Installation support for backstops and clutches
    • Guidance on equipment upgrades and replacements
    • Coupling design, optimization, and inspection
    • Drop-in replacement recommendations for upgrades
    • On-site training on maintenance and install best practices
    Power-Transmission-ProService
  • Cable & Hose Carriers

    KabelSchlepp® Cable & Hose Carriers

    Comprehensive maintenance and optimization programs designed to maximize product life, reduce downtime, and enhance performance across all operational environments.

    Services:
    • Pre-assembly and plug-and-play installation
    • Proper cable track loading and use of strain relief
    • Project planning and on-site technical consultations
    • Installation support for cable carrier and guide channels
    • System upgrades and retrofits to improve performance
    Cable-Carriers-ProService

Tsubaki’s ProService® provides comprehensive support across a full spectrum of products, including Roller and Engineering Class Chains, Sprockets, Power Transmission components, ATRA-FLEX® Couplings, and KabelSchlepp® Cable & Hose Carriers. Our service experts ensure that every solution performs reliably and efficiently, helping customers maximize uptime and extend equipment life.

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FAQs

1. How do I schedule a ProService visit?

You can contact your local Tsubaki representative or submit a request through our contact form. A technician will review your equipment details and schedule an on-site evaluation.

2. What is Tsubaki ProService?

ProService is a comprehensive support program offering inspection, maintenance, installation, and performance optimization for Tsubaki chains, sprockets, cable carriers, and power transmission products.

3. What types of equipment can ProService inspect?

ProService covers all U.S. Tsubaki products — including roller chain, engineering class chain, sprockets, cable & hose carriers, and power transmission components such as backstops and clutches.

4. How often should ProService inspections be performed?

For most applications, we recommend an inspection every 6 to 12 months depending on operating conditions, duty cycle, and environmental factors.

5. Does ProService include training?

Absolutely. We provide on-site and virtual training sessions focused on installation best practices, chain handling, lubrication, and preventative maintenance.

6. Is ProService available nationwide?

Yes. Our network of field service professionals and distributors covers the entire U.S., with some international support available through our global Tsubaki affiliates.